Refunds & Returns Policy

Research Use Only Acknowledgment All products sold by Fresno Biolabs are intended strictly for laboratory and in-vitro scientific research purposes only. By placing an order you confirm your intended use is for legitimate research purposes only and that you are 18 years of age or older.

All Sales Final Due to the specialized and regulated nature of our research compounds all sales made through Fresno Biolabs are final. We do not accept returns or issue refunds under any circumstances. All purchases are made with full acknowledgment of this policy.

Order Cancellations and Modifications Orders cannot be cancelled or modified once a shipping label has been created. If you need to cancel or modify your order you must contact us at support@fresnobiolabs.com before a shipping label is generated. Once a label has been created the order is considered final and will be fulfilled as placed. We cannot guarantee cancellation requests will be received in time and encourage customers to review their orders carefully before completing checkout.

Shipping and Delivery All orders are shipped with full tracking through USPS, UPS, FedEx, or equivalent carriers. Once an order is marked as delivered by the carrier responsibility transfers to the customer. Fresno Biolabs is not responsible for lost or stolen packages after confirmed delivery, carrier delays or delivery issues outside our control, or packages delivered to an incorrectly provided address.

Lost in Transit If your tracking shows your package has not moved or appears lost before delivery confirmation please contact us at support@fresnobiolabs.com. Lost in transit claims are reviewed on a case by case basis. We will work with the carrier to investigate and determine the appropriate resolution. Fresno Biolabs reserves the right to make final determinations on all lost in transit claims.

Wrong Address Customers are solely responsible for providing accurate and complete shipping information at checkout. Orders shipped to an incorrectly provided address are the customer’s responsibility. Resolution of such situations is reviewed on a case by case basis at our sole discretion.

Refused or Returned Deliveries If a package is refused at delivery or returned to sender the situation will be reviewed on a case by case basis at our sole discretion. Fresno Biolabs is not obligated to reship or issue any compensation for refused or returned deliveries.

Claims Process Fresno Biolabs does not issue refunds however we take fulfillment accuracy and product integrity seriously. If you believe your order was affected by a fulfillment error or shipping damage you may submit a claim for review. All claims must meet the following requirements:

Claims must be submitted within 48 hours of carrier confirmed delivery. Claims submitted after this window will not be considered. Contact us at support@fresnobiolabs.com with your order number. Provide clear photographic evidence including photos of the outer packaging, the product, the shipping label, and any visible damage or discrepancy. Incomplete claims or claims lacking sufficient evidence will not be reviewed.

All claims are reviewed at the sole discretion of Fresno Biolabs. Submission of a claim does not guarantee any resolution. Fresno Biolabs reserves the right to make all final determinations regarding claim eligibility and outcomes.

Product Condition All vials are individually inspected and verified sealed before shipment. We take every precaution to ensure products leave our facility in proper research grade condition. Any claim of damage or defect must be supported by photographic evidence as outlined above.

Chargebacks and Fraudulent Claims Fresno Biolabs takes fraudulent activity seriously. Customers who file chargebacks for orders that were delivered as described will have their chargeback actively disputed with full supporting documentation including carrier confirmation, order records, and payment history.

Customers who file fraudulent claims or chargebacks will be permanently banned from placing future orders and reported to relevant authorities including payment processors such as Venmo, CashApp, and Zelle which may result in restriction or termination of their accounts on those platforms.

Customers who submit multiple claims across multiple orders are subject to account review and may be permanently banned at our sole discretion even if individual claims appear legitimate.

International Orders We primarily serve customers within the United States. Customers outside the United States who wish to place an order must contact us at support@fresnobiolabs.com prior to ordering to discuss availability and shipping arrangements. Fresno Biolabs makes no guarantees regarding international delivery timelines or outcomes.

Our Commitment Fresno Biolabs is committed to accurate fulfillment, secure packaging, rigorous quality sourcing, and timely shipment of every order. We source exclusively from verified US laboratories and inspect every order before it leaves our facility. These policies exist to maintain fairness, prevent abuse, and protect both our customers and our business. We take every order seriously and stand behind the quality and integrity of our products and fulfillment process.

By placing an order with Fresno Biolabs you acknowledge that you have read, understood, and agree to this Refund and Returns Policy in full.

For any questions or concerns contact us at support@fresnobiolabs.com.